Delete your account

This page explains how to delete your myBrux account together with its data, what exactly we delete, what is kept (and for how long), and how long it takes.

App: myBrux (Android and iOS). Operator: WM Group Wojciech Czyż. Developer: SpaceIT Jakub Moskwa.

Option 1: delete your account in the app

1. Open the myBrux app and sign in to the account you want to delete.
2. Go to the Settings tab.
3. In the “Account” section, choose Account Info.
4. At the bottom of the screen, tap Delete Account.
5. Confirm by tapping Delete.

If the app is in Polish: Ustawienia → Informacje o koncie → Usuń konto → Usuń.

Your account and data are deleted immediately and you are signed out. This cannot be undone.

Uninstalling the app does not delete your account or the data on our server.

Option 2: request deletion by email

1. Write to [email protected].
2. Use the subject: Usunięcie konta myBrux (“Delete myBrux account”).
3. Send the message from the email address linked to your myBrux account and tell us how you sign in (email and password, Google or Apple).

If you sign in with Apple using a hidden email address, you can write from any address. In that case, include the address shown in the app under Settings → Account Info. To make sure the request comes from the account owner, we may ask for additional confirmation. We will confirm by email once the account has been deleted.

How long it takes

• In the app: immediately.
• By email: usually within 7 working days, and no later than one month after we receive your request.

What data we delete

We delete your account and all data associated with it:

• account data: name, email address, password (stored as a hash), user ID, link to your Google or Apple account;
• your initial questionnaire answers (including age, gender, lifestyle, symptoms, treatment);
• your reminder responses and reminder history;
• your pain diary, including notes;
• your relaxation exercise history and programme status;
• your statistics and “jaw score”;
• your settings: notification hours, time zone, language, push notification token;
• your doctor connection, so the doctor loses access to your data in myBrux;
• active login sessions.

What is kept and for how long

• Server backups: your data is removed from them automatically within 30 days. Until then, backups are used only to restore the system after a failure.
• Server logs (IP address, request time): up to 14 days.
• Correspondence about an email request: no longer than 12 months, so that we can show we fulfilled it.
• Data your doctor transferred outside myBrux (e.g. into their medical records): we have no control over it. Please contact the doctor directly about it.

Deleting your myBrux account does not delete your Google or Apple account. If you wish, you can also disconnect myBrux in your Google account or Apple ID settings, in the list of apps that use sign-in. Data stored on your phone (e.g. your chosen theme) is removed when you uninstall the app.

Doctor accounts

If you also use the doctor panel, deleting your account in the app removes only your patient data. The doctor account stays. To delete the whole account, use the panel: Settings → Delete account. If your subscription is active, cancel it first on the Subscription page.

Want to delete only some data?

• Revoke your doctor’s access: Settings → Data Sharing → Remove Doctor Connection.
• Change your questionnaire answers: Settings → Onboarding Data → Restart Onboarding.
• Delete selected data (e.g. pain diary entries) without deleting your account: write to [email protected] with the subject Usunięcie danych myBrux (“Delete myBrux data”). We will handle it within the same time frame as account deletion.

More on how we process data: Privacy Policy.